In this BONUS episode at Agile Camp Brian & James spoke with Greeta Wilson about improving the customer experience with Agile. Also Agile in the 80's tv show the A-Team....?
Geeta Wilson is a highly innovative and transformational Customer Experience and Operational Excellence leader with extensive domestic and international experience in start-ups, Fortune 500 companies such as NCR Corporation, and Humana, a Fortune 100 company.
Geeta is the founder of Humana’s FastStart Consumer Experience lab, an enterprise customer-centric movement that challenges convention and corporate routines. Using methods from Lean Start-up, Agile/Scrum, Design Thinking, and Lean Six Sigma to accelerate speed-to-market across all lines of business, the FastStart team has brought its disruptive CX approach to thousands of Humana associates and leaders.
Geeta has been featured in Forbes, The Wall Street Journal’s CIO Journal, and 1:1 Media. She was recognized by American City Business Journals (Louisville Business First) among its 2017 “People to Know” and by MM&M as one of its 2017 Top 40 Healthcare Transformers.
The FastStart lab was honored with a 2016 Customer Experience Professionals Association (CXPA) Innovation Award. Geeta’s recent speaking engagements focusing on the consumer experience include Forrester CXNYC 2016 and 2017 conferences, 2016 CXPA Insight Exchange, 2016 Lean Startup conference, and Dreamforce 2016, the largest tech conference in the world.